Issue #355: Sell a Service First

If you do not set constraints, your business will set them for you.

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In this week's episode, I'm joined by Sam Henning to break down how he built and sold two Shopify apps without VC, bloated headcount, or a single marketing campaign and why staying small and focused inside one ecosystem is actually a superpower.

We also unpack how client work accidentally became their R&D engine, the exact playbook behind two seven-figure exits, and the post-exit emotional crash nobody talks about.

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I got to sit down for over an hour with Sam to talk about how we thought about exiting his business.

I’ve also made some mental models of patterns Ive seen from the hundreds of other exited owners Ive been able to speak with over the years.

The ones who exit well share a pattern most people miss. They do not wait until they are exhausted to think about exits. They build exit optionality into the operating model from day one.

Most founders do the opposite.

They start with freedom in mind. They want flexibility, time, and control. Then the business starts winning and the “winning” comes with a price.

A few more clients means more support.
More support means hiring.
Hiring means managing people.

Managing people means meetings, payroll stress, team drama, and the constant feeling that the business owns you.

None of that shows up on the pitch deck. It shows up on Tuesday afternoon when you realize the thing you built to buy your life back is slowly taking it away.

That is the trap…

And it is also why most exit outcomes are not planned. They are emotional.

Founders sell because they are tired.

Or they sell because someone shows up with an offer and it feels like relief.

Or they do not sell, but they drift into a heavier and heavier model until they cannot imagine leaving.

The founders who exit successfully are doing something different.

They set constraints early, and they treat those constraints like law.
They build boundaries first, then build the business inside those boundaries.

That is the exit model nobody teaches you.

THE CORE INSIGHT

Exit planning is not something you do when a buyer shows up.

Exit planning is operational infrastructure.

It is a design choice you make before you write your first line of code, before you hire your first person, and definitely before you take money that changes what you can and cannot do.

The mechanism is straightforward.

Define three constraints right now. Make them visible. Make them real. Reference them before every major business decision.

Constraint 1: Maximum team size you are willing to manage

Constraint 2: Funding sources you will accept, and what you refuse

Constraint 3: One lifestyle requirement that is non negotiable

When your product outgrows those constraints, you have your trigger.

You are not selling because you are burned out.
You are executing a plan you made when you were clear headed.

WHY THIS WORKS

If you do not set constraints, your business will set them for you.

The business naturally pushes toward more complexity.

More customers creates more support.
More support creates more headcount.
More headcount creates more overhead.
More overhead creates more dependence on growth.

Then growth becomes a requirement, not a choice.

That is how founders end up in a model they never wanted.

Constraints reverse that….

Constraints force a simpler operating model.
Constraints protect your time and your identity.
Constraints make the business easier to buy because the business is easier to understand.

A buyer does not pay more for your ambition.

A buyer pays more for predictability.

A buyer pays more for clarity.

A buyer pays more for a business that runs the same way every week without the founder being the engine.

Constraints create the conditions where all of that is possible.

THE MECHANISM

Here is what a constraint based operating model actually looks like.

You decide upfront what operational complexity you refuse to manage.

Not “we will figure it out later.”
Not “we will hire when we need to.”
Not “we will cross that bridge when we get there.”

You define the exact threshold where you stop.

Then you build everything so it can scale inside that threshold.

This changes how you design the product.

It changes who you sell to.
It changes what you say no to.
It changes what you automate.
It changes what you document.
It also changes your relationship with growth.

Instead of asking, “How big can this get?”

You ask, “How profitable can this be without becoming heavier?”

That single question is how you build something you can actually own.

REAL EXAMPLE FROM THE POD

An operator builds a marketplace app with a three person team. They pre define their constraint: no dedicated support staff beyond the founding team.

The app grows. The product is working. Customers are signing up. Everything looks like success.

Then support tickets start to pile up.

At 2,000 customers, support requires 40 plus hours a week. That is the moment the business is asking the founder to violate their constraint.

Most founders negotiate with themselves here.

They say, “Let’s just hire one support person.”

Then it becomes two.

Then it becomes a support manager.

Then it becomes training and churn and coverage and payroll.

Then the founder is no longer building an asset. They are running a company.

The constraint based founder does not debate this….

They already decided.

They hit the threshold. They execute the plan.

They either simplify the product to reduce support below the threshold, or they sell while the model is still clean.

The buyer gets a profitable, well documented business.

The founder keeps the lifestyle and operating model that made them start in the first place.

That is what exit optionality actually means.

Not a fantasy. Not a hope. Not a buyer pipeline.

A system that forces clean decisions at the exact moment most founders start rationalizing their way into complexity.

KEY TAKEAWAYS

1) Set three constraints before you build

Maximum team size you will manage. Funding sources you will accept. One lifestyle requirement that is non negotiable. When the business outgrows these, you exit or you redesign.

2) Validate products with paid service work

Take consulting contracts in your target vertical. Document repeated requests. Your product roadmap emerges from patterns across paid engagements. You get paid to find product market fit.

3) Build your exit package from the first buyer contact

Document every question early buyers ask. Create a standard package: financials, technical architecture, customer metrics, support workflows. Update it quarterly whether you are selling or not.

4) State your price range in the first conversation

Qualify buyers immediately. If there is a material gap, end the discussion respectfully. Unqualified buyers consume founder time during your highest value operating period.

5) Plan for 6 to 12 months of post exit recalibration

Revenue drops. Your daily problems disappear. Your identity shifts. This is not failure. It is the predictable pattern. Expect doubt. Do not make big decisions during this period.

ONE THING TO DO THIS WEEK

Write down three constraints you refuse to compromise:

  1. Team size ceiling

  2. Funding model

  3. One lifestyle requirement

Put them somewhere visible.

Reference them before your next major business decision.

If you do not set constraints, you will still end up with constraints. They will just be set by the business, not by you.

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